ResponseTek

ResponseTek is a customer experience management (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform™ analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer information captured across multiple channels including websites, call centers, retail or branch locations and social platforms. Since 1999, happy, satisfied consumers have been the trademark of a ResponseTek implementation. ResponseTek is in the software business, delivering on-demand customer experience management (CEM) software and solutions to help companies continually improve the quality and consistency of the delivered customer experience. The ResponseTek Listening Platform has been designed to measure and report on customer experiences, capturing insights on customer experiences when and where they occur and delivering them continuously and in real-time. The goal? To improve customer experiences, and improve your business. Our Vision for the Future: The voice of the customer is integrated with every employee’s work day, driving continuous change and innovation. Customer experience metrics are delivered continuously, accessible in real-time across organizations, and used alongside traditional performance metrics and financial data to support decision making at all levels in a corporation.